Holiday Inn Express & Suites Marshalltown by IHG

“Everything seems to be decent. Wish the water pressure was better to the rooms. I had 2 seperate stays a couple weeks apart and somehow managed to get the same room so im unsure if it was just my room or the whole building. But pretty decent options for breakfast and the staff is pretty cool and attentive.”

“I go to alot of hotels but this one is always ran well. The staff are all helpful and rooms are clean. I do have the say one of the best breakfast around as they have actual eggs and oatmeal every morning. Only thing they dont have is fresh fruit but everything else makes it wonderful.”

“Clean hotel, good location, attention to detail with the housekeeping, They fold the towels in a fan shape which is cool . ***Customer service tips for this hotel: greet a customer when they walk in. For example, when I checked in the first words out of the front desk mouth was" driver's license and credit card", secondly, the next morning the other front desk is on their phone watching videos wearing a hair bonnet not not looking up when customers walk by . Otherwise the hotel is great. Just train your employees with professionalism which we all know is lacking these days and it will go a long way for the business, the employees themselves and the customers. Thw woman who prepares the food in the morning. So charming and friendly and the maintenance. They're really on top of it.”

“Hunter went above and beyond to figure out why the room AC that was not cooling. She is a front desk person. Her calm and helpful attitude made in resolving an excessively warm room issue proves to be very helpful. This hotel is in a great location and is in great condition. It is one of the best hotels in the area. The rooms are clean and usually the correct temperature. And the staff are friendly and helpful.”